Need any help?
FAQ
We offer free shipping for orders over 70 EUR. For all other orders, a shipping fee of 5 EUR applies.
Orders placed before 12:00 on weekdays are shipped the same day. All other orders are shipped on the next business day. You will receive an email when your package has been sent. Delivery time is 1–3 business days.
If a package is not collected, a fee of 15 EUR will be deducted from your refund to cover return shipping, handling, and administration.
We understand that sometimes you need to hold the book in your hands to know if it’s the right match. That’s why we offer a 30-day return policy from the date of delivery. A 8 EUR return fee will be deducted from your refund.
- Contact us at hello@stackingstories.com with your order number to start a return.
- Products must be returned in the same condition you received them, so please pack them carefully.
- The original shipping cost will not be refunded.
We offer several different payment methods. Please let us know if you have any payment issues and we'll be happy to help.
All complaints (damaged or incorrect goods) must be made within one week of receipt of delivery. Complaints should be sent to hello@stackingstories.com – please also send a picture of the product and the packaging. If the complaint is accepted (we are very nice, promise) we always offer to refund your money or send a new book if you wish.
- Please double-check your contact details before placing your order. Once placed, orders usually cannot be changed.
- To change the name or pickup location after shipping, a 20 EUR fee will apply, which is the carrier’s charge.
- If a package is returned to us due to incorrect information, a 15 EUR fee will be deducted from your refund.
Discount codes must be applied at checkout and cannot be added afterward.
Feel free to contact us via our contact page! We are happy to help!
About the books
We understand that sometimes you have to squeeze and feel before you know. So order the book, open it and flip through it. If you decide you are not "the perfect match", you can send it back to the cost of 8€. The only thing we wish is that the book is in original condition.
Yes, we have adapted the content of the book so that it works for everyone. Regardless of whether you live same-sex, without a partner or nuclear style. In the book, it always says "I" instead of mom or dad and the child is always referred to as "you", which means you can write directly to your child regardless of who you are.
The books are sold via a few selected stores in Europe, but unfortunately we cannot see who has the books in stock. We do have a showroom in Stockholm if you happen to swing by!
Yes! All our books have several pages that are adapted for pasting photos - or writing a little freehand, drawing something or inserting other memories.